Return Policy

At BIATCH, we want you to love your purchase! If for any reason you're not completely satisfied, we've got you covered. Check out the details of our return policy below:

BIATCH Return Policy

Tequila

Refunds can be processed as long as your order that has not yet be shipped by the fulfillment retailer. There is a 5% processing fee on all refunds. Please contact Passion Spirits our shipping partner by email (contact@passionspirits.com) or phone toll free, 1-844-254-6832, before attempting a return as not all fulfillment Retailers are able to accept returns. Every cancellation and subsequent refund is reviewed individually. All refund requests must be made within twenty (20) days of the receipt of delivery date. Passion Spirits will work with the Retailer to arrange for a return, refund or credit. If you suspect a Product is spoiled or defective, please contact Passion Spirits. Passion Spirits will contact the Retailer and advise you of next steps. There are no refunds for empty bottles. Spoiled or defective Products may generally be exchanged for an item of equal or lesser value only. If the Retailer sent you the wrong Product, please contact Passion Spirits immediately to arrange for a replacement through the Retailer.

Merchandise

Returns:

• You have 15 days from the delivery date to return merchandise for a full refund.
• Items must be unused, unworn, and in their original packaging with tags attached (if applicable).
• To initiate a return, please contact our customer service team at Returns@biatchtequila.com with your order number and reason for return.

Non-Returnable Items:

• Gift cards, final sale items, and opened or used items are non-returnable.

Refunds:

• Once we receive your returned item(s), we’ll inspect them and notify you about the status of your refund.
• Approved returns will be refunded to your original payment method within 5-7 business days of processing.
• Please note: Shipping costs are non-refundable unless the return is due to our error (wrong item shipped, damaged product, etc.).

Exchanges:

• Want to exchange for a different size or style? No problem! Simply follow the return process above and place a new order for your desired item.

Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a BIATCH mistake (we're human, but we’ll own it!).

For any questions or assistance, our customer service team is always here to help! Reach out at James@biatchtequila.com, and we’ll make sure your experience with BIATCH is nothing short of amazing.